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Why Is Customization Important?

One of the more important options you have when selecting a virtual event platform revolves around customization options.  You’re already putting in major effort in creating and providing your virtual event, so the customization (being able to contribute your own look and feel on several key elements) is the fit and finish to your event that can make a huge difference.

This is part of a series of posts that supplement the “5 Things to Ask…” free planning guide, available at the top of the right column of this page. Get your free copy here.

There are several areas to consider for your customization: they include items that are based in the platform, but also items that are things you control entirely for the presentations.  Here’s a quick look:

Slide templates – make sure your slides have a common theme and look and feel.  While this seems perhaps tedious and odd, it’s important to have your event (even if it’s a webcast), have your logo information, your branding, you “look and feel.”   These things reinforce to the attendee who is providing the event, and where to turn with questions on the overall event and information provided.  Creating templates in your presentation tool (like Powerpoint, for example) is typically pretty straightforward.  Taking the time to create the template and distribute it to your speakers is a small step that has a big branding and consistency pay off for your event.

On-screen elements – talk with your provider about options you have for customizing the environment.  Things to ask about include:

  • Your logo placement throughout the event environment
  • Your graphical backgrounds and designs (1)
  • Your graphics and designs on the registration pages and microsite

(1) examples of this include one event where we were doing some work with school busses.  We changed the lobby to include a school bus and used the windows of the school bus as the navigational elements in the event (instead of conference room doors).  Consider using your offices, or your campus or other items that relate to your business and the industry you are serving.

Exhibitor booths – if you’re having booths inside your virtual event, consider the options you have for booth designs and how much your exhibitors can easily take advantage of those options.  Graphics sizing, options for using the “margins” on the page (some exhibitors like to include coupons in these spaces), custom menu and button options, custom videos and assets, along with general customization to the look and feel are the things you’re looking for here.

Emails, (Attendee Correspondence) – How much control do you have over the branding, look and feel and other elements that make up the email contact capabilities for notifications, announcements, etc.  These are important because you may be able to offer sponsorship opportunities (as an example) where you can include sponsor logos in the emails about your event.  In addition, you will want to make sure your branding is prominent and consistent.

There are many different components to customization.  While most platforms will indicate that customization is allowed, the “how” of it all – the options available – vary widely, as do the tools and approach to implementing the customization.  Ask lots of questions, find out the various things possible and make sure they align well with your company and show branding and functionality requirements.

Should you charge for your online event?

In your to-do list for your event, one of the first things is to decide: are you going to charge attendees to view your event, or are you going to find other ways to cover the cost of hosting? When this question comes up, usually there are two options:

  1. Charge attendees to cover the costs
  2. Charge sponsors to cover the costs

If your event is well-established (you’ve been hosting it for a while either online or in-person), it’s easy to justify charging an attendance fee. Your content is consistently worth the attendees’ time, you’ve been in the game for a while so your name is known, and if you haven’t been charging yet, the attendees are likely surprised that you’re “giving away” your content.

If you’re just starting out or if your audience balks at the idea of paying for attending an online event, you may want to approach sponsors in a different way and view them as benefiting from the event just as much as you and your attendees do, turning it into sort of a ricochet effect – your attendees benefit, so your sponsors benefit, and so you benefit. 

Let’s say your event is established and you’ve decided to charge for it. How much do you charge? Your first step would be looking at other events in your sphere.

  • What similar events are there?
  • Are they online or in-person?
  • If they’re also online, how much are they charging for their content?
    • How many presentations do they have lined up?
    • Are the speakers going to several different events and repeating those presentations at each (are the presentations not unique to the event)?
    • How well-known are their speakers?
    • How well-known is the event?
    • Are they competing with another event happening at the same time?
  • If the event is in-person, consider the other fees that the attendee or their company will have to cover (hotel, food, travel, car, time out of the office).

If you find one very much like yours (online, similar renown, etc), that’s your best reference point. If they are a competitor, this is your chance to slightly lower your price (while making sure that your costs are covered and you will profit from the event).

If you can combine the profit from the sponsors AND the profit from the attendees, I would recommend that you lower the price for the attendees. If the price is lower, more attendees will be able to attend and you’ll actually profit more!

Have other questions about hosting an online virtual event? Not sure about the difference between virtual tradeshows, virtual conferences, webcasts, or classes? Shoot me an email at caitlin@vconferenceonline.com and I’ll be happy to answer your question – it may even end up on this blog! 

Virtual Events are Too Expensive!

The cost of virtual or online events is a really big factor when deciding whether or not to host an event this way. Marketing budgets are always pretty tight and approaching the Powers That Be for a budget boost or with a new idea can be nerve-wracking.

Luckily, I can set your mind at ease with just one sentence: online events are far more cost-effective.

If you’ve ever hosted an in-person event, you’ll know how tedious, frustrating, and expensive they are. Without exception, in-person events just end up with nickel-and-dime costs like coffee, lunches, security, space for the event, bathrooms, staff for check-in, and so much more. Sometimes you’ll even hear the dreaded phrase, “food and beverage, plus-plus.”

“Pens will be extra.”

With an online event, nearly all of those costs vanish. The online event platform becomes your venue. The security is built into the event and is mostly for the purchase of event admission and moderation in chat. Check-in desk is null and void because it’s done automatically with a login. Coffee is supplied by the attendee’s own office. They likely brought their own lunch (or you’ll have an hour break for them to go get it). There is no plus-plus with an online event.

Some platforms will cost a little extra for customer support chat. However, in-person events have the same thing – staffing. No in-person event allows for a self-service set-up (what venue would allow that?) and yet most online event platforms have some form of it to give you even further discounts.

In the age of technology, where we all carry a micro computer in our pocket and are in constant contact with our friends and coworkers, the convenience of an online event will also make it more profitable. You open the doors to a wider, international audience, inviting more success and leads (which is what we all want from these events anyway). It’s a busy world and if an attendee doesn’t have to take half a week off to fly to your conference and be unable to work for the whole time, they will jump at the chance.

Not only will an online event save you money, but it will likely make you more money as well. Take that to your boss.

Have any questions about hosting a virtual event and want a great platform that will help you every step of the way? Email us directly at sales@vconferenceonline.com 

Looking for a subscription-style virtual event platform? We can help.  Get in touch and we’ll share the options available.

Simplifying Online Events

Continuing with the theme of “biggest concerns about online events,” another worry I hear from clients is that hosting virtual events just seem so complicated. This is understandable when you’re approaching a medium you haven’t utilized before or even changing hosting platforms. There is a bit of a learning curve usually when starting a new type of marketing strategy, but a lot of virtual event platforms have one or three great solutions to that for you.

  • A Best Practices Guide
    • Typically this is a PDF or document that answers most of the questions you may have about hosting an event with that particular platform. Many online events are self-service, which means that they are simplified as much as possible.

      As someone who’s just purchased an online event, you’re not expected to know how to run the show. You’re expected to know your presenters and exhibitors, as well as to market the event, but actually putting together the event should be as simple as it can be. The success of your event is the paramount concern for the company you bought it from, so they really want to help you as much as possible.

      This document usually is FAQ style, with common questions addressed in step-by-step fashion to help you navigate through the platform. If it’s in PDF format, it usually has links as well, to help you to move through the process in a easy and painless manner.

  • A Project Manager
    • For a lot of platforms, a project manager is an add-on. This is a person who is assigned to your event(s) and who is available for you to call, email, contact however you see fit.

      This person will have helped out with a lot of events before and has been trained extensively on the platform. Not only can they answer your questions, but often they will actually either help you set up the event or take most of it off your hands.

      (source)

      For instance, with vConferenceOnline, the project manager can actually set up the entire event for you. You will send them abstracts for sessions, information about speakers, even contact information for speakers or exhibitors. They can then contact them directly for all of the information and set everything up for you.

      One great thing about project managers is that they have access to information about previous events. This means statistics and analytics about similar events to your own, allowing you to find out things like: how many sessions will be best? How long should your sessions be? How do you encourage attendees to speak to the exhibitors?

      As above, none of these platforms anticipate you knowing how to host your own online event – that’s why the platforms exist. It’s their job therefore to help you succeed with your event so you’re happy (and they’re happy to!)

  • Live Support
    • For platforms who don’t have project managers, often they will offer live chat or email support to help you out with your event. Similar to the project manager, this will be a team of customer service representatives who are trained on the platform and know the answers to most, if not all, of your questions. If they don’t know the answer, they have access to project managers who do have the answers.

      As with the project manager, this option is typically an add-on for other platforms, not included with the purchase of the event itself. However, the knowledge and experience you can access is well worth it for those who aren’t comfortable with the platform yet!

These three options are usually available on all platforms in some shape or form. The best practices guides are usually included with any event, while the project manager and the live support are typically add-ons. These give you three ways to access the platform’s expertise and experience!

How to have Successful Interaction with Virtual Events

The most common concern people express about virtual events – webcasts, online classes, or virtual conferences/trade shows – is the apparent lack of communication between the hosts/speakers and the attendees of the event. Without face-to-face interaction, many are concerned that they will be unable to truly connect with their attendees and will therefore not have a very successful event. To help to ease these concerns, I’ve put together a few tips for how to make sure you get the most out of your online interaction.

  • Utilize text and/or video chat for Q&A’s throughout or after your presentation.
    • This feature is a fantastic way to make sure that any questions are answered thoroughly and possibly even better than they would be during an in-person event. If you pre-record your presentations – which is already highly recommended – you have the full duration of your presentation to interact with viewers. You can make connections with them at the beginning, by asking where they’re from, what companies they work for, what the weather is like where they are. You can then easily transition into answering questions. If they don’t seem to have many questions, I highly recommend having a few points to encourage discussion in the chat, such as additional tips or anecdotes. This makes everyone feel at ease and encourages questions and deeper discussion, allowing the attendees to get even more out of the event than an in-person one.

      If you choose to do a video chat Q&A, using a tool like livestream or Google Hangouts, you can really easily make the online event feel nearly identical to an in-person event. You can even invite viewers to join you on the video chat, allowing them to really be a part of the event.

  • Utilize chat in exhibit booths as well.
    • This is another way to make the transition from in-person to online seamless. As a booth administrator, you can reach out to attendees as they enter your booth, just as you would at an in-person event, and offer them some information about your company, services, or simply talk about the event.If your company has sponsored a session, that’s a great time to talk about it. Mention that the session is either coming up, or has happened (and is going to be available On Demand for their leisure), discuss the topic and what they can get from it.

      This approach is great because, instead of poking at the attendee with sales pitches, you’re making a connection with them. People with a connection to a company are far more likely to purchase from them, without the cognitive dissonance that comes from a guilt-based purchase made only to quiet a sales pitch.

  • Set up chat rooms outside of the presentation rooms.
    • This acts as sort of a networking lounge for the attendees and speakers. Instead of being boxed into the topic of a presentation, people are able to find others that are interested in the same topics, but move beyond them. Private chats are a great way for these attendees to ask further questions of the speaker or to connect with a possible business partner.These function exactly the way the outside hall of a conference center does, where attendees go to fill up on coffee and charge their laptops. This too makes the transition from in-person to online seamless.

Have you hosted online events before? What did you find helped you the most with encouraging interaction between attendees and the host/speakers?

Have any questions about hosting a virtual event and want a great platform that will help you every step of the way? Email us at sales@vconferenceonline.com

Find out all about our platform with this in-depth self-guided tour.

Happy event planning!

Getting beyond Marketing Emails

Every marketer’s dream is to have their ideal audience and potential clients come to them.

Living the marketer’s dream.

No banner ads, spam marketing emails, or annoying commercials necessary – and it make an advertiser’s job easier. Hands-free marketing is the goal, right?

 

How do you make the marketing process so easy that your clients find you before they even know they’re looking for you?

Connect to your audience through education. 

That is a very broad way to say that your marketing strategy should first and foremost involve teaching your audience something that you know extremely well and that they want to learn about.

If you try to convince your audience that they should choose you you before they realize they want the services you even offer, you’ll annoy more people than you’ll close. Proving your trustworthiness and knowledge gets you in front of the competition before your potential client even knows they need you.

How do you do this?

  • Find a topic you know like the back of your hand (and they don’t).

In your sphere, there are problems that your audience is looking to solve. Chances are, you either have the solution to those problems or you know where to look to solve them. Do you have a large number of problems you know how to solve? Great! You can create an online class or a series of articles on it. By proving that you know what you’re talking about, you establish yourself as a trustworthy source. Your audience will come to you for solutions (and you’ll already be at the top of their list when they want to spend money).

  •  Talk about easy-to-tackle issues.

Don’t try to overwhelm your reader/viewer with too much information at once. Try to break up problems into smaller step-by-step solutions. If your audience comes to a webcast and realizes you’re going to be talking for three hours, they’re already checked out. Take it by small steps to make your information more accessible to your audience.

  • Don’t brush off your own expertise.

Whatever your end goal, whatever you aim to sell to your potential client, you are confident that it’s a good product or service. Don’t play down your knowledge or forget to mention how you can be so helpful to your audience. If you’re a doctor discussing what a symptom could mean, it helps the patient to trust you if they know you actually are a medical professional. Make it clear why you’re an authority on the topic.

Your ideal audience doesn’t necessarily know who you are, so if you approach them by telling them that you’re great, they’ll just ignore you like a flashing banner ad. Offer them something they need – like knowledge, helpful tips, etc. – and they’ll be much more likely to become a good lead for you.

This way, you also connect with people you know will be good, qualified leads. A smaller number of quality leads is better than a huge number of terrible ones that will never pay off. Don’t waste your time (or theirs).

Want to educate your audience with a virtual event? Check out how to get started here. Questions? Email us at sales@vconferenceonline.com

Adding Value to Your Event with Certification

Nearly every industry in the world encourages, if not requires, continuing education. Typically, this is found in the form of expensive in-person conferences, which to attend, people have to drive across the state, fly across the country, or go to an in-town hotel. Continuing to grow and learn is a huge part of being able to climb the ladder in almost any industry.

How can this help you to add value to your event?

There are two options for adding certification to your event.  If you are an educational company anyway, contacting a certifying body to figure out the steps to become officially certified in your industry is a great place to start. You will submit your presentations and any testing materials and they will determine if you are able to give out official continuing education credits.

An official certification is a huge benefit to your event, as it becomes a draw not only for the attendee, but their company. Frequently, with continuing education, the company will foot the bill, making it easier for you to reach more attendees. 

However, there is another option if you cannot reach out to a certifying body. Including certification in your event does not necessarily require an official certifying
body. If you have a decent name in your industry – or are cultivating
one, you can set up the event a little differently.

Your event can simply have a short quiz for each presentation (typically, these are 5-10 questions). With a platform like vConferenceOnline, you can then automatically grade these and distribute certificates via email. The certificate will have your company name as well as details for the number of credits the attendee earned in the event, typically gauged by the number of hours – or fraction of hour.

Including certification in your event adds an incredible amount of value – and makes it very easy to justify a cost to your attendee. This makes the event more profitable for you. It also makes the content very easy to re-use after the fact in a webinar or online course style event, further monetizing your content.

5 Reasons Why a Virtual Conference Will be More Successful for You

Events are inherently marketing for the companies involved. Whether the event is meant to be educational, networking, or simply a tradeshow, the end-goal for those arranging the event is marketing.

Most companies have a pretty strict budget for all things, but marketing is difficult to quantify, since the results aren’t always immediate or easy to measure. In that case, wouldn’t you want to make sure that any money you put toward marketing is furthering your goals?

Of course you would. So here is a short list of why you should host your events – whether they be classes, conferences, or tradeshows – online and virtually, rather than in-person.

1. Cost.

As I already mentioned above, budgets are tight. Everyone wants to make money, but they don’t want to spend it. With that in mind, here are just a few of the things you end up spending money on with in-person events:

  • Lunches for all attendees and staff
  • Coffee
  • Space for the event
    • space for presentations AND exhibitor booths
  • Security guards
  • Electricity
    • All your attendees will need somewhere to plug in their laptops
  • Clean bathrooms
  • Pens/trinkets at exhibitor booths/check in
  • Staff for check in

And on, and on, and on. None of these are a cost to consider with an online event. Security for payment and the presentations is taken care of by the platform hosting the event.
Coffee/lunches are the responsibility of attendees (as are bathrooms). If you want to do a giveaway, you only have to pay for the few shirts or keychains you decide to give away.

2. Reach

An in-person venue can only hold so many people before the firemen get antsy. Online, you only have to worry about bandwidth. If you have lots of people paying to come to your event (or lots of sponsors helping you with the cost), bandwidth is a truly minute cost. With all this extra space, you can allow so many more people in your event and therefore get your message out to them.

Additionally, only so many people can afford to travel to an in-person event. Your goal is to reach as many people, so why would you limit that? There is a cost to attend, a cost for hotel rooms, a cost for food, plus the cost for time off of work. With an online event, your attendees (and their bosses) don’t have to worry about that, so many more will be able to join you.

3. Leisure

If your presentations are broadcast at a scheduled time, there’s no sweat on the attendees to watch it as it broadcasts with On Demand capabilities. No matter how many presentations you have at an in-person event, an attendee can only view one at a time.
With On Demand, they can view any presentation they want, anytime they want, wherever they want (with an internet connection).

This makes things a lot easier for your attendees and exponentially raises the value of your event, encouraging more to register and even further increasing your reach. The convenience of watching these presentations online far surpasses the cost of travel.

4. Analytics

If you have to spend money on something, you want to know its effectiveness. Online events provide information that would be creepy (and impossible to obtain) at an in-person event.

You can know things like what presentations an attendee viewed, how long they viewed each for, which booths they went to, whether they participated in the networking chat or presentation chat.

Beyond that, with a company like vConferenceOnline, your project manager has access to the analytics of past events, which means that that person can help you to improve your event based on the successes and failures of previous events.

5. The Ultimate in Green

The whole world is trying to go green, with good reason. You can contribute to this, along with all the other benefits, while saving money. 100% virtual means no paper cups, no plastic food bags, no waste, nothing. If your company is looking to “go green” or if that is already a goal you are pursuing, I highly recommend a virtual event.

Have any questions about hosting a virtual event and want a great platform that will help you every step of the way? Email us at sales@vconferenceonline.com

What kind of virtual event should you host?

You have decided you don’t want to do an in-person event; you want to avoid the hassle, the enormous costs, the inconvenience. Now, you’re ready to dive into the virtual event space…but with what kind of event?

Luckily for you, virtual event platforms are malleable and any kind of event you want to host can be done online. However, before you start setting anything up for your event, you should choose the format, as that changes a lot of things down the line.

What kind of events are possible online? All. But here are a few categories to give you an idea.

Webinars

Webinars are typically one (or two) sessions – these don’t usually have exhibitors and
feature a smaller “footprint” with a 1-2 page registration site.  When the attendee gets to the site, they are taken to the session room during the day of the event, and to the on-
demand menu while the event is in on-demand mode.  There is not usually a conference lobby, nor are there typically exhibitor booths. However, both can be added, depending on what you envision for your event.

Online Courses

Online Courses are similar to an online university class, but shorter. These are typically several sessions (usually fewer than 15) usually offered for a fee and  starting on a specific date, with ongoing on-demand access for a period of time.  This sounds very “variable” – an example would be 12 sessions on a topic, starting on August 1 and available to attendees for a period of 30 days.  Typically, there aren’t exhibitors for courses, although sponsors and/or exhibitors are possible.  There is usually a class- or session-ending quiz and you can issue a certificate of completion if the test is passed with the score you provide.

Virtual Conferences/Online Trade Shows

These are larger virtual events, typically featuring more than two sessions/presentations.  They can include as few as 2 and as many as 150+ sessions running across many days and 12 rooms or tracks of simultaneous sessions.  Typically, with an exhibit hall, these events can also be free for attendees, paid or freemium model events. However, all aspects, including the price for attendees, are easily customizable.

Which one works for you?

This all seems very wide-open and variable – there is a lot of overlap between the events. The biggest change between them is what audience you are trying to reach. Webinars are typically free and focused on getting leads for a sponsor or yourself. Courses are focused on teaching and are usually the product you are trying to sell – there is almost never a sales message in this format. Virtual conferences are focused on educating and selling, with the sessions for educating the viewer and the exhibit hall to encourage them to talk to sponsors.

The good news is that all of these event types are extremely successful online. Each event, whether it is pre-recorded and broadcast on a schedule, broadcast live, or allows the viewer to choose when and which session to watch, at some point can allow the viewer to watch at their leisure. With an On Demand section of each event available, you can access a large international audience and spread your message further than you could with an in-person event.

Have any questions about hosting a virtual event and want a great platform that will help you every step of the way? Email us at sales@vconferenceonline.com

Pre-Record or Broadcast Live?

In-person conferences are only slightly different from online events, but one way in which they are vastly different is the presenting style. In-person events are presented live, with the speaker on a stage or at the front of a classroom-style room, speaking to the audience in real-time. They can step off the stage and answer the audiences’ questions while being a foot or two away from them and everything they say is live. This is great for a personal touch to events, but with a larger event, the personalization fades.

For online, virtual events, you have a few different options to try to replicate this experience while broadcasting your message and knowledge to a large audience. You can pre-record your sessions or host them live. If you host them live, through a livestream, you can even use a service like Google Hangouts to invite attendees to ask questions in real time while showing their face and using their own voice.

So, what are the pros and cons of each option?

From the platform standpoint, it makes no difference if an event is live or pre-recorded. The platform will work with either and it’s all about what makes you more comfortable.

Live sessions are great because the presenter has (hopefully) rehearsed their presentation and knows it like the back of their hand. A live panel-style session can be personalized to the audience. They can submit questions before the session via social media or text chat. Those questions are then answered during the session, which adds a nice touch for the audience.

However, live sessions carry a threat to your event as well. If the presenter is late, has connection issues, forgets their slides, has background noise, doesn’t wear something appropriate, or just has an “off” day, it can reflect badly on your event and brand. This is why pre-recorded sessions have their own benefits.

With a pre-recorded session, you can approve it ahead of time, cut out background noise, ensure that it aligns with the high quality event you are arranging. If you decide to do a 100% On Demand event, where the attendees are able to choose which session they want to watch at their leisure, this is the only option – and it’s a great way to make sure each presentation is up to your high standards!

Both types of presentations – live and pre-recorded – have their pros and cons. Make sure you figure out what the aim of your event is before you choose which will fit the best for you.

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Have any questions about hosting a virtual event and want a great platform that will help you every step of the way? Email us at sales@vconferenceonline.com

Happy event planning!